Police Frequently Asked Question
How Do I Compliment a Police Employee?
Police employees are expected to serve the public as part of their duty. But sometimes an employee may go that extra mile. A thank you is always appreciated, but what if that just is not enough to show your appreciation? If you think a police employee merits special recognition, complete the Police Employee Recognition form and mail to the Wentzville Police Department at 1019 Schroeder Creek Blvd., Wentzville, MO 63385 and the employee will be appraised of your comments.
How Do I File a Complaint Against a Police Employee?
The men and women of the Wentzville Police Department strive to provide fair treatment to all citizens. The department has a reputation for being a professional and a honest law enforcement agency and maintaining a corruption-free agency is the continued goal.
Receiving your Complaint:
The office hours for the Internal Affairs Unit are Monday through Friday from 8 a.m. until 4 p.m. However, our policy is to receive your complaint whenever and wherever you want to make it. Any Wentzville Police Department Supervisor will provide you with the forms to make your complaint or you can call the phone number above and leave your name and address and we will mail them to you. Finally, you can print the Allegation of Misconduct Form and either bring or mail it in to the Department.
The only way we can improve services is by hearing from you about your concerns.
Our Policy on Investigating:
The Wentzville Police Department is charged with the responsibility to vigorously and thoroughly investigate alleged police misconduct. The Internal Affairs Unit serves as the coordinating authority for all complaints and investigates reports of:
- Intentional discrimination
- Harassment, ridicule, or retaliation in any form against a complainant, employee, or any witness for complaining or otherwise offering evidence in an Internal Affairs or criminal investigation involving police department employees
- Violation of a specific criminal statute
- Severe injury or death resulting from an act or omission of any employee
- Discharge of a firearm whether on or off duty except Less Lethal Weapons a provided by department directive
- A complaint in the form of an intent to file civil action that alleges or suggests improper conduct on the part of any employee
- As directed by the Chief of Police
Less severe complaints which included inadequate police service, discourtesy, improper procedure, and any other allegations of misconduct not included above are also investigated as directed by the Chief of Police. The Internal Affairs Supervisor has direct contact with the chief of Police on these matters. We receive and document every complaint made to us. If crimes are alleged and some evidence exists to support the claim, the primary investigation is assumed by the Investigations Division or another police agency such as the Missouri State Highway Patrol.
Internal Affairs is strictly an investigative unit. They determine the facts of the case. We do not determine the truth of the complaint. That determination is left to the accused employee’s supervisors and the chief of Police. Our goal is to insure a fair an expeditious investigation in accordance with local, state, and federal laws and with City of Wentzville and Police Department Policies.
Responsibilities-Ours and Yours
The Police Department’s responsibilities are to receive and record your complaint, evaluate it for assignment, conduct an impartial investigation, make an unbiased disposition, and correct the misconduct of it is found.
Your responsibility is to report the facts as clearly as possible to us and as soon as possible after the incident. False complaints with a specific intent to unjustly subject a police employee to undeserved discipline or slander, or to place his/her employment status in jeopardy, can result in criminal charges being brought against you.
How is a Complaint Classified After Completion of the Investigation?
All investigations receive one of the following dispositions:
- Unfounded-The allegation is false or not factual.
- Not Involved-The employee was not present at the time the alleged misconduct occurred.
- Not Sustained-There is insufficient evidence to prove or disprove the complaint.
- Sustained-The allegation of misconduct is true.
- Exonerated-The incident happened by the employee acted lawfully and properly.
- Policy Failure-The incident may or may not have occurred, but the investigation disclosed faulty policies, procedures, or rules
What Discipline May be Administered?
Administrative discipline used in misconduct cases may include:
- Oral counseling
- Documented oral counseling
- Written reprimand
- Reduction in rank
- Suspension without pay
- Dismissal from service
Will I be informed what level of discipline will be administered?
We understand the reason why a complainant wants to know what level of discipline was brought against an officer in a sustained complaint. Under current Missouri state law (610.100 RSMo.), the disposition of disciplinary cases are considered closed records and therefore confidential. We cannot legally release such information. In fact, doing so would subject the City of Wentzville and the Police Department to lawsuit. We can only tell you that we have verified, not verified, or insufficient information exists to verify the complaint.
How Do I File A Police Report?
The Wentzville Police Department is open twenty four hours a day, seven days a week.
If you are a victim of a crime or are involved in an accident that occurred in the city limits of Wentzville, contact the Wentzville Police Department at (636) 327-5105.
If you live within the city limits of Wentzville the officer can respond to your residence to take the report or you may come into the station.
If you live outside of the city limits of Wentzville, you will need to respond to the Police Department for a report to be completed.
How Do I Get Fingerprinted?
Fingerprinting can be completed Monday through Friday from 8 a.m. until 5 p.m. at the Wentzville Police Department.
This service is provided to individuals who are residents of Wentzville and is free of charge. The business that is requesting the fingerprints should provide the fingerprint cards. If not, cards will be provided.
The following information is needed for completion:
- Full name
- Any other names (alias/maiden/nickname)
- Date of Birth
- Place of Birth
- Social Security Number
- Picture identification card with valid, up-to-date information (driver's license, state issued phot ID, passport, or U.S. military ID)
How Do I Get My Vehicle from Impound?
The public access hours of the impound lot are 8 a.m. to 6 p.m., Monday through Friday. During these hours, you will need to respond to the lobby of the Police Department with as much of the following information as possible:
- Case number
- All tickets that were issued to you (if you were issued any)
- Date, time, and exact location from where the vehicle was towed
- Proof of ownership (notarized bill of sate or title)
- Proof of current registration
- Valid driver's license or picture identification (a valid, licensed driver must be present)
- Enough cash to pay the impound fee at the tow facility
If the vehicle is able to be released, you will be asked to sign the tow form and then directed to the impound lot to pay the fee and pickup your vehicle. Personal property will remain with the vehicle and cannot be released until the vehicle has been paid for and released.
If there is a "hold" or "vehicle forfeiture" placed on the vehicle, or you wish to protest the tow, you will be directed to the appropriate supervisor for further information.
We currently contract with Budget Towing. Their address is 425 Luetkenhaus Blvd., Wentzville, MO 63385. (636) 332-1200.
The contracted rate for a police ordered tow is $25 and $35 a day for storage.
How Do I Retrieve Evidence or Property?
Property or evidence cannot be released to you until you have been contacted via letter buy the Evidence officer, another police employee notifies you by phone that it is available or you have appeared in court and the court has ordered the property to be released to you. At this point, you should call the evidence officer at (636) 639-2131 to make an appointment to pick up your property.
On the date of your appointment, go the the lobby at the Wentzville Police Department located at 1019 Schroeder Creek Blvd., and ask to speak with the Evidence Officer.
The following information will be needed when requesting your property:
- Case number
- Letter that was sent to you from the Department or the name of the person that contacted you by phone
- A document from the Court authorizing the release of your property (if property is part of a criminal case)
- Picture identification card with signature
- Proof of ownership for the property (if required)