Policies and Procedures
How do I request a refund?
Refund request may be requested:
- Phone: (636) 332-9236
- Email: firstname.lastname@example.org
- In-person: Progress Park Recreation Center
A full (100%) refund/credit/transfer will be given if Wentzville Parks & Recreation cancels the program or rental.
If the participant withdraws from the program before the first class/game*, the department must receive a request and a full refund will be given, less a $10 administrative fee**.
*No refunds will be issued for adult leagues after the registration deadline.
Refunds for medical reasons requested prior to the start date of program will be granted a full refund** subject to verification.
If the participant withdraws from the program any time after the first class/game, the department requires a request and a prorated refund will be given, less a $10 administrative fee**. No refunds will be issued after the program/session is half over.
**All youth league refunds will be less the cost of uniforms.
A credit may be applied to participant’s account instead of a refund. Credit can be used on future programs. A credit may be used by any member on the same household account.
An administrative cancellation fee of $10 or 10% of the reservation fee, whichever is greater, will apply to all rentals cancelled up to two weeks before the event. Cancellations requested less than two weeks from the date of the activity will be charged 50% of the reservation fee.
Program Cancellation Policy
All programs must meet minimum enrollment in order to be offered. If there are not enough registrants, a course must be canceled. Unless otherwise noted, all registrations must be received a minimum of one week prior to the start of the first class. Parks and Recreation reserves the right to cancel, postpone, combine classes or change instructors as needed. If a class is canceled due to lack of enrollment, registered class participants will be notified of an alternate class or program if one is available, or a full refund check or credit slip will be processed within four weeks.
Photo & Video Usage
The City of Wentzville may take photos and/or videos of enrolled program participants. These photos/videos are for City use only and may be used in future brochures, on the City of Wentzville website, on social media pages, in fliers or on displays. If you do not want yourself or your child photographed/filmed, please notify the administration office in writing in advance of the program starting.
The City of Wentzville does not discriminate on the basis of race, color, national origin, sex, religion, age, sexual orientation or disability in employment opportunities or the provision of services, programs or activities. A participant alleging discrimination on the basis of any of the aforementioned areas may file a complaint with either the Director of the Wentzville Parks and Recreation Department or the Office of Equal Opportunity, U.S. Department of the Interior, Washington, D.C. 20240. Register Early for Programs
When registering over the phone or online it is presumed that you agree to the following Hold Harmless Statement:
I agree to defend, indemnify, and hold harmless the City of Wentzville, Wentzville Parks and Recreation, its agents, servants and employees from and against any and all liability, actions, causes of actions, claims, demands for suits whatsoever resulting from or arising out of personal injuries, loss of, or damage to property, or involving any impairment of, or damage to any right because of or in any way related to the City resulting from my participation in this activity or rental.
We offer medical reasonable accommodations to enable an individual’s successful participation in our programs and services. To ensure a medically safe and appropriately planned program, please provide any special needs or precautions which may require medical accommodations for participation.; once the registration has been processed, a staff member will call the registrant to obtain additional information. For more information about these services, please call the Recreation Superintendent, Amy Hays, at (636) 332-9236.